Privacy Policy 188jili —
Your Information Is Safe with Us

01 Introduction

This Privacy Policy ("Policy") describes 188jili's practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform at 188jili.plus, mobile app, or any related services we provide.

188jili is committed to protecting every user's privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international standards for personal data management. We understand that your trust is our most valuable asset, and we take that responsibility seriously.

By using the 188jili platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform. This policy should be read together with Terms and Conditions 188jili.

02 Personal Information We Collect

188jili collects various categories of personal information depending on how you interact with our platform. Below is a detailed breakdown of the types of data we collect:

03 How We Collect Data

188jili collects your personal information through several transparent and controlled methods:

• Account Registration: When you register a new account at 188jili, you are required to provide basic information such as your name, email address, and phone number. This information is needed to create and manage your account.
• KYC (Know Your Customer) Process: During the identity verification process, you will be asked to submit supporting documents. This is a standard industry compliance requirement that helps protect all members from fraud.
• In-Platform Activity: Our system automatically logs all activity within your account — including wagering, deposits, withdrawals, and game interactions — for audit and security purposes.
• Technical Tracking Tools: Like most online platforms, we use cookies, pixels, and server log technologies to collect usage data that helps us improve our services.
• Communications with Support: When you contact the 188jili customer support team via Live Chat, any information you share during that session is stored for reference and service improvement purposes.
• Third-Party Sources: In certain situations, we may receive information from third-party identity verification providers we use to confirm the accuracy of the information you have submitted.

04 Purpose of Personal Data Use

Every piece of data we collect has a clear and legitimate purpose. 188jili uses your personal information for the following purposes:

• Account Management: Creating, verifying and managing your account on the 188jili platform, including processing deposits and withdrawals securely.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering (AML) and identity verification (KYC) requirements under Malaysian law.
• Platform Security: Detecting, investigating and preventing fraud, account abuse, unauthorised access and other suspicious activities that could harm you or our platform.
• Service Improvement: Analysing usage patterns to improve the platform design, technical performance and overall experience of 188jili users.
• Service Communications: Sending important notifications related to your account, security updates, transaction confirmations and promotional information you have agreed to receive.
• Customer Support: Providing effective technical assistance and resolving disputes or complaints submitted to our support team.
• Responsible Gaming: Monitoring betting patterns to identify players who may need support related to gaming controls, in line with our commitment to Responsible Gaming.

05 Sharing Information with Third Parties

188jili does not sell, rent, or exchange your personal information to any third party for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Payment Service Providers: To process your deposits and withdrawals, we share the necessary information with payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. These providers are subject to their own privacy policies and security standards.
• Game Providers: Limited game session data is shared with third-party game software providers to ensure game integrity and fairness for all players.
• Identity Verification Services: Your KYC data may be transmitted to approved identity verification service providers to meet legal compliance requirements.
• Relevant Authorities: We are required to disclose information to Malaysian government authorities or regulatory bodies when lawfully required under applicable legislation.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of that transaction, subject to reasonable notice being given to you.

In all of the sharing scenarios above, 188jili ensures that the receiving party is bound by confidentiality obligations equal to or stricter than the standards we ourselves adhere to.

06 Data Security Measures

188jili continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorized access, modification, disclosure, or destruction.

• 256-bit SSL Encryption: All communications between your device and 188jili's servers are secured with the highest-grade Transport Layer Security (TLS) encryption, ensuring no third party can intercept data in transit.
• Encrypted Data Storage: Sensitive data such as passwords and financial information is stored in encrypted format in our database. Even in the event of a breach, such data cannot be read without the encryption key.
• Strict Access Controls: Access to user data within 188jili's internal systems is restricted to staff who genuinely need it to perform their duties. All access is logged and monitored.
• Two-Factor Authentication (2FA): Our platform supports 2FA for an added layer of security on user accounts. We encourage all members to enable this feature.
• Regular Security Audits: 188jili conducts regular security audits and penetration testing to identify and address any vulnerabilities before they can be exploited.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any anomalies or suspicious access attempts on our database.

07 Data Retention Period

188jili retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active and you continue using the 188jili platform, your data will be retained to allow us to provide consistent and uninterrupted service.
• After Account Closure: When your account is closed, we retain key records such as transaction history and KYC documents for a minimum of 7 years in compliance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Technical Log Data: Technical logs such as server access logs and session data are typically retained for 90 days before being automatically deleted, unless required for an ongoing security investigation.
• Support Communication Data: Communication records with our customer support team are retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

08 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy principles, you have the following rights regarding your personal information held by 188jili:

To exercise any of the above rights, contact the 188jili customer support team via Live Chat on the platform. We will process your request within 30 business days in accordance with Malaysia's PDPA requirements.

09 Cookies and Tracking Technologies

188jili uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are required for the platform to function properly — including maintaining your login session, saving language preferences and ensuring account security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: We use analytics tools to understand how players interact with our platform — such as the most visited pages and time spent — enabling us to make targeted improvements.
• Functional Cookies: These cookies remember your preferences such as display settings, preferred currency and other personal preferences so you do not need to reconfigure your settings each time you log in.
• Managing Cookies: You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the 188jili platform.

10 Children's Privacy

The 188jili platform is exclusively for individuals who are of age 18 years and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Should we discover that we have inadvertently collected information from underage individuals, the account in question will be closed immediately and all associated data will be permanently deleted with no refund of bonuses or winnings.

If you become aware that a minor has registered an account at 188jili, please contact us immediately so we can take the appropriate action without delay.

11 Amendments to the Privacy Policy

188jili reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, current legal requirements, or service improvements.

When we make significant amendments, we will notify you via:

• A prominent notice on the 188jili platform home page
• Notification email sent to your registered address
• In-account notice on your platform when you next log in

Your continued use of the 188jili platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we manage your personal data.

12 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: The fastest method — available 24/7 directly within the 188jili platform
• Privacy Email: [email protected] — we will respond within 2 business days